Zoom's Video Software Security Subject of Class Action

Zoom’s Video Software Security Subject of Class Action

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Class Action Lawsuit Filed Against Zoom Video Communications, Inc. On Behalf of Consumers Who Used And/Or Purchased Zoom Software Believing The Zoom Software Product Was Secure And Their Information Was Safe

Kehoe Law Firm, P.C. is making consumers aware that on April 3, 2020, a class action lawsuit was filed against Zoom Video Communications, Inc. (“Zoom”) in United States District Court, Central District of California, “on behalf of all similarly situated consumers who used and/or purchased the Zoom software Product believing that the Product was secure and that their information was safe.”

According to the complaint:

Zoom sells the private information of its 200 million users without their knowledge or permission. Zoom also falsely advertises end-to-end encryption. While many companies are prioritizing people over profits to fight COVID-19, Zoom is prioritizing profits over people. Zoom is capitalizing off of the global pandemic by selling user information to Facebook without user consent. Zoom compounds this felony by falsely advertising that its software is equipped with end-to-end encryption. Zoom pedals its products knowing that hackers are accessing to user webcams, exposing its users to extreme invasions of privacy. [Emphasis added.]

Zoom, according to the class action complaint,

. . . consistently violates its duty to implement and maintain reasonable security practices, and misleads consumers about the security benefits of the Product.

Due to the challenges associated with the COVID-19 pandemic, Zoom’s popularity has skyrocketed in recent months. Businesses, schools, and other consumers are working to find the most efficient way to operate and communicate while quarantined at home. As a result, many of these organizations are turning to Zoom’s video conferencing software.

Zoom consistently violates its duty to implement and maintain reasonable security practices, and misleads consumers about the security benefits of the Product.

Zoom collects private information about Zoom users and discloses this information to Facebook and other third parties for financial gain. Zoom intentionally omits this fact from its privacy policy and misleads reasonable consumers to believe that the information they share is private.

Zoom claims to offer users the privacy and protection of end-to-end encryption, the most secure form of internet communication. In reality, Zoom does not offer end-to-end encryption, and its software cannot even support such security measures. Zoom accesses private information that users share on the Zoom network.

Zoom fails to remedy a known vulnerability that allows hackers and other websites to forcibly join a user to a Zoom call without their permission. This has led to serious invasions of privacy and allows hackers to target users with specific advertisements. [Emphasis added.]

The class action seeks injunctive relief and restitution against Zoom for its alleged false and misleading statements concerning the advertising of Zoom’s software Product.

Kehoe Law Firm, P.C.