FTC Warns Nine VoIP Service Providers and Other Companies Against ‘Assisting and Facilitating’ Illegal Coronavirus-related Telemarketing Calls

Kehoe Law Firm, P.C. is making consumers aware that on March 27, 2020, the FTC advised that it sent letters to nine Voice over Internet Protocol (VoIP) service providers and other companies warning them that “assisting and facilitating” illegal telemarketing or robocalls related to the coronavirus or COVID-19 pandemic is against the law. Many of these calls, according to the FTC, prey upon consumers’ fear of the virus to perpetrate scams or sow disinformation.

The staff of the FTC sent the letters to the following companies: 1) VoIPMax; 2) SipJoin Holding, Corp.; 3) iFly Communications; 4) Third Rock Telecom; 5) Bluetone Communications, LLC; 6) VoIP Terminator, Inc., also known as BLMarketing; 7) J2 Web Services, Inc.; 8) VoxBone US LLC; and 9) Comet Media, Inc.

The letters stress that combatting illegal telemarketing is a top priority of the FTC, with a special emphasis on stopping illegal robocalls. The FTC staff’s letters cite two cases the FTC has brought in this area, one against James B. Christiano whose companies provided software to robocallers, and another against a VoIP service provider called Globex Telecom.

The FTC’s letters also cite two civil enforcement actions the Department of Justice has taken against VoIP companies and their owners for “committing and conspiring to commit wire fraud by knowingly transmitting robocalls that impersonated federal government agencies.”

The letters warn the recipients that the FTC may take legal action against them if they assist a seller or telemarketer who they know, or consciously avoid knowing, is violating the agency’s Telemarketing Sales Rule (“TSR”).

The FTC letters note several types of conduct that may violate the TSR, including:

  • making a false or misleading statement to induce a consumer to buy something or contribute to a charity;
  • misrepresenting a seller or telemarketer’s affiliation with any government agency;
  • transmitting false or deceptive caller ID numbers;
  • initiating pre-recorded telemarketing robocalls, unless the seller has express written permission to call; and
  • initiating telemarketing calls to consumers whose phone numbers are on the National Do Not Call Registry, with certain exceptions.

Source: Federal Trade Commission – FTC.gov

Kehoe Law Firm, P.C.