Kehoe Law Firm, P.C. is making consumers aware that on February 20, 2020, the Federal Trade Commission announced that it is sending refund checks totaling more than $34 million to consumers who, allegedly, were tricked by Office Depot, Inc. and a software provider into buying computer repair products and services.
According to the FTC, Office Depot paid $25 million while its software supplier, Support.com, Inc., paid $10 million as part of 2019 settlements with the FTC. The FTC alleged that Office Depot and Support.com configured a virus scanning program to report that it found symptoms of malware or infections—even when that was not true—whenever consumers answered “yes” to at least one of four “diagnostic” questions. The false scan results were, according to the FTC, then used to persuade consumers to purchase computer repair and technical services that could cost hundreds of dollars.
The FTC announced that it is sending out 541,247 checks averaging $63.35 per check. Recipients, according to the FTC, should deposit or cash checks within 60 days, as indicated on the check. The FTC never requires people to pay money or provide account information to cash a refund check. If recipients have questions about the refunds, they should contact the FTC’s refund administrator, Epiq, at (855) 915-0916.
The FTC advised that its new interactive dashboards for refund data provide a state-by-state breakdown of the Office Depot refunds, as well as refund programs from other FTC cases.